Kenter International Logistics: Customs Brokerage Specialists

At Kenter, we offer our clients comprehensive and streamlined freight forwarding services, port customs clearance services and international trade solutions. Our team of import customs brokers facilitates Australian businesses with international freight forwarding services to make their global trade experience as seamless as possible.

Customised Customs Brokerage Solutions for Diverse Business Needs

We specialise in integrating effective logistics solutions into your business processes, ensuring the timely movement of your cargo. Our services cater to a wide range of imports, including heavy cargo and machinery shipping, motor vehicles, equipment, clothing and more. We aim to offer the most efficient and cost-effective solutions, tailored to your specific business requirements and growth aspirations.

Expertise in Customs Clearance

As a licensed customs brokerage firm, we have a large team of experienced customs clearance agents in Brisbane. Your personal account manager and customs clearance agent will handle all interactions with government and regulatory bodies, including the Australian Border Force (ABF) and the Department of Agriculture, Water and the Environment (DAWE), ensuring a hassle-free process for you.

Specialised Cargo Handling

Kenter has extensive experience in handling heavy cargo shipping, including vehicles, heavy machinery, RORO cargo, building materials and more. We are eager to assist you with your unique shipping needs.

Sea and Air Freight Solutions

We offer comprehensive sea freight and port customs clearance services, an affordable and effective transportation mode for your heavy cargo. Our team will manage all aspects from order inception to delivery in Australia. For faster delivery, our air freight services provide quick international transport, with cost-effective, end-to-end solutions, including door-to-door services.

Personal Effects and Self-Assessed Clearances

Our expertise extends to in-house customs clearance of personal effects shipments from all countries. We handle all aspects of Quarantine (DAWE) and Customs clearances, including unpacking and inspection.

Comprehensive Customs Brokerage and Clearance Service Offerings

Kenter International Logistics ensures correct classification of your commodities, applying tariff concessions, free trade agreements and other procedures for duty minimisation. We view ourselves as an extension of your business, offering premier services for imports, exports and global logistics. Our professional services include tailored consultancy and recommendations for your import and export requirements, including tariff concession considerations.

Customs Compliance

Our customs clearance agents help you stay compliant with customs regulations. We help with customs valuation, origin determination and marking requirements to avoid penalties and delays. Our customs brokers also ensure that you take advantage of any available exemptions or programs, staying up to date with the latest regulatory changes and providing complete guidance to ensure your goods clear customs smoothly.

Duty and Tax Management, including Duty Refunds

Our Customs Brokers can help you manage duties and taxes to reduce costs and maximise profitability. We offer advice on duty drawbacks, tariff engineering and free trade agreements to help you make informed decisions. With our expert guidance on duty refunds, we help you identify opportunities for refunds to help recover inadvertently overpaid import duties, ensuring adherence to all regulations.

Services for All Categories

We comprehend the various categories that require freight forwarding services and Customs Brokerage. Whether you’re a corporate entity, a sole trader or seeking nominee services, we excel in all areas. Our extensive knowledge, ethical approach and ongoing commitment make us the ideal partner for your customs needs, ensuring success in every category.

Accurate Tariff Classification

Accurate tariff classification is crucial to avoid delays and potential issues with customs authorities. Our extensive experience in classifying goods under the Harmonised System (HS) ensures that your goods are accurately classified for precise duty assessments, minimising duty costs.

Trade Agreements and Special Programs

We can help you take advantage of various trade agreements and special programs to reduce or eliminate duty costs. Our team is well versed in the North American Free Trade Agreement (NAFTA), the Generalised System of Preferences (GSP) and other trade agreements. We can assist you in determining eligibility and completing the necessary paperwork to ensure compliance and maximise benefits.

Technology-Driven Solutions

Our Freight forwarding services rely on tools and resources that are technology driven. We use advanced systems to ensure precision, efficient tracking and real-time updates. Clients benefit from accurate information, empowering them to make smart decisions. Thanks to technology, with us, you’ll experience transparency and easy Customs processes.

customs broker brisbane

The Kenter Advantage

With a proven track record of excellence in customer service and a cumulative experience of over 45 years in handling heavy lift cargo and container shipping, Kenter stands as a reliable partner for Customs Brokerage Services.

Our evolution from air and sea freight services to becoming a global logistics provider, backed by a network of partners worldwide, is a testament to our commitment to providing efficient and reliable services.

From customs clearance to documentation, we handle every aspect, making international trade hassle-free. Kenter can assist you in the intricacies, so you can focus on your business’s growth and achieving success.

Our values of integrity, respect and excellence in providing customs clearance services are here to guide you through the complexities of your international trade needs.

What Our Customers Says

Trusted by Leading Brands in Australia


1. Who is a Customs Broker?

A Customs Broker is a licensed expert who facilitates the clearance of goods through customs. They ensure compliance with import and export regulations, using their expertise in customs rules, tariffs and trade agreements. By liaising with regulatory bodies and managing paperwork, Customs Brokers prevent delays, fines and penalties. Their role ensures efficient international trade while maintaining legality and adherence to evolving customs procedures.

2. Do I need a Customs Broker when importing goods?

Absolutely. If you’re involved in importing goods, enlisting the services of a Customs Broker can significantly streamline the intricate customs procedures. Customs regulations can be complex and ever-changing, requiring meticulous attention to detail. A seasoned Customs Broker possesses the expertise to navigate these complexities, ensuring your import activities remain in full compliance with the law. Beyond just compliance, a Customs Broker can play a pivotal role in minimising potential delays at border crossings, thus expediting your supply chain. Moreover, their knowledge helps mitigate the risk of incurring fines due to unintentional non-compliance.

By partnering with a Customs Broker, you not only save valuable time but also gain peace of mind, knowing that your imports are being handled by a professional who understands the ins and outs of the customs landscape. Their assistance can prove to be an invaluable asset in ensuring your importing process runs smoothly and efficiently.

3. Where can I find a Customs Broker?

Customs Brokers can be found through industry directories, recommendations or online platforms. Reputed logistics companies often offer Customs Brokerage services.

4. Where does a Customs Broker fit in within logistics and supply chain business?

The involvement of Customs is not just a regulatory requirement; it profoundly impacts the logistics industry. Customs Brokers play a pivotal role by meticulously handling document preparation, ensuring seamless customs clearance, tariff classification, duty calculation, and regulatory coordination. They handle the critical tasks that significantly influence the successful movement of cargo across international borders, both at import and export stages. This, in turn, contributes to streamlined supply chain operations.

5. Where does Customs fit in the Import and Export Shipment Journey?

Customs assumes a crucial role in the intricate process of both importing and exporting goods. At the import stage, they play a pivotal role right from the beginning of the shipment journey, encompassing tasks like:

  • Document Preparation – ensuring that all necessary paperwork is accurately completed and submitted. These documents are not only essential for legal compliance but also form the foundation for assessing appropriate duties, taxes, and tariff classifications.
  • Duty Calculation – Customs also engages in duty calculation, which is a complex process that considers factors such as the nature of the goods, their value and the applicable tariff rates. This calculation ensures that the correct duties and taxes are levied, which is crucial for avoiding any discrepancies that might lead to penalties or delays.
  • Tariff Classification – Each product is categorised under specific codes that determine the applicable tariffs and regulations. This classification requires an intricate understanding of international trade rules and Customs experts ensure that your goods are classified accurately to prevent any disputes or financial setbacks.

At the export stage, they are involved in the accurate preparation of export documents that are essential to ensure smooth cross-border movement. These documents validate the legitimacy of the goods and provide the necessary information for Customs authorities at the destination to process the shipment efficiently.

Customs professionals are adept at coordinating with various regulatory authorities to secure necessary clearances and approvals. Their expertise in adhering to both local and international regulations ensures that your cargo faces minimal obstacles during transit.

6. How does a Freight Forwarder engage a Customs Broker?

Freight Forwarders partner with Customs Brokers to ensure efficient customs clearance for their clients’ shipments. The broker handles the necessary documentation and compliance requirements.

7. What is a fair price for a Customs Broker in Australia?

Customs Brokerage prices can vary based on factors like shipment complexity, value and regulatory requirements. It’s recommended to seek quotes from a trusted broker to gauge fair pricing for your specific needs.

8. What information should I provide to a Customs Broker?

Provide details such as shipment type, origin, destination, value and product description. This information helps the broker in determining the appropriate customs procedures and requirements for the specific shipment.

9. How does a Customs Broker help with duty refunds?

Customs Brokers have the expertise to identify duty refund opportunities. They guide clients through the complex process, ensuring all required documentation to claim refunds whenever applicable is submitted.

10. Can a Customs Broker handle specialised cargo like hazardous materials?

Yes, experienced Customs Brokers are capable of handling various types of specialised cargo, including hazardous materials. They ensure compliance with regulations, proper documentation, and safe handling throughout the customs clearance process.

Get in touch with us to learn more about how our Customs Brokerage professionals can simplify your international logistics operations.